September 2021 - December 2021
An Electronic Medical Record platform, designed and being developed by Skinopathy, specialized for dermatologists and skin doctors.
UX Designer & Researcher
Skinopathy Design & Engineering Team
Pen & Paper, Adobe XD, Canva, Google Slides
About Skinopathy EMR
Skinopathy is a Canadian med-tech company revolutionizing the patient circle-of-care through artificial intelligence, augmented reality, and data analytics. They offer the public and medical community practical, reliable, and state-of-the-art skin disease screening tools and medical research insights.
An Electronic Medical Record (EMR) manages the life of a medical clinic. It is used to aid the workflow of both doctors and administrative staff and as a result, give patients a better experience when seeing a doctor. Some of the features of Skinopathy EMR include are:
Storing and managing all patient (new and existing) information.
Scheduling and managing appointments for patients.
Streamlining the prescription and communication process between doctors, pharmacies, consultants through automation.
Utilizing Artificial Intelligence technology to assist doctors in patient diagnosis.
I was a onboarded as an Intern UX Designer & Researcher for a 4 month period. One of the products I (and another intern) was responsible for was the design of Skinopathy EMR which was already going through its design phase and beginning to develop a Minimum Viable Product (MVP) version. Some of the skills I utilized for this project were:
UX Research - competitive analysis and current state analysis of the EMR design at the time.
Empathy - user interviews with subject matter experts (SME's) such as doctors and admin staff.
Wireframe & Prototype - low & high fidelity on Adobe XD.
Testing - conducted user testing on MVP version of EMR platform.
Research was conducted via surveys and interviews with SME's consisting of 2 dermatologists and 3 administrative staff. Although the design phase was already ongoing, we had decided to conduct research to verify and validate the current design and also inform all future design decisions. With our research, we generated the following personas.
What I Worked On
I primarily worked on 3 major features of the EMR - Task Module, Automating Billing, and Address Book. Due to the EMR currently being under development, I am not able to share any high fidelity design files. However, below are some sketches and work done that demonstrate my design process and workflow.
Additionally, I have already received positive feedback from various stakeholders - doctors, administrative staff, and engineers / developers on the design of the EMR. One of these stakeholders is the CEO of Skinopathy Keith Loo, who is open to being contacted to discuss the work I did with him via his LinkedIn profile.
The Task Module is a feature on the EMR that allows users to assign tasks to another user. In order to design this module, we had to understand the user's needs from both the task sender and receiver perspective, and design how the 2 sides interfaced with each other. We began with designing user flows userflow.
Then we translated the flows into more tangible low fidelity wireframes.
One: click to create a task
Implement "Create Task" button on sticky header for easy access from anywhere on platform.
Add "Task Notification" button on sticky header.
Two: task creator pop ups
Pop up allows user to minimize and reopen pop up so that they can reference the information on the original screen they were viewing.
Pop up can open anywhere on platform allowing easy accessibility.
Three: enter task information
User are able to fill out the following information:
Title pf task
Tasks and subtasks
Tasks must also be smart, meaning they can be tagged to other parts of the EMR. For example, a task to "Reschedule patient appointment" must be tagged to the Patient's Profile and Clinic Schedule.
Four: create a task that is auto-tagged
If user creates a task from a certain section of the EMR, the task should be automatically tagged to that section.
This reduce number of clicks for task creator.
Five: completing a task
To complete a task, users are able to do the following:
Check off tasks and subtasks as Done, Ongoing, or Blocked
Write notes on a task which will be seen by sender
Forward a task to other user
Archive task after completion
My Takeaways Moving Forward
As stated, a MVP version of Skinopathy EMR is currently being developed. It will then undergo beta testing by its users. Although I will not see our high fidelity prototypes be implemented right away, I look forward to following the progress and eventually seeing thoughts, ideas, and designs come to fruition. This is a product that will greatly enhance doctor and admin work life and in turn, enhance the patient healthcare cycle. I am happy to have contributed my expertise into this venture.
I have already stated many of the hard skills I was able to practice but there are also soft skills.
Communication - working with internal design and engineering teams, presenting ideas to stakeholders.
Experience in Start-Up Environment - being adaptable, playing multiple roles, knowing when to be a leader and when to follow.
Problem Solving - learning to find solutions with multiple external influencers (various stakeholders, restraints, budget, time, etc).
Time Management - working from home meant intentionally planning out my day so that I had a balanced work / life balance.